Your customer service representative would like to speak to a human

Fecha de publicación: 24 de septiembre de 2026, 8:47

Getty Images; Alyssa Powell/BI Customer service workers have gotten used to the now-common question coming from the other end of the line: "Wait, are you an AI?" Being mistaken for the technology your employer hopes will replace you has become a regular, if awkward, part of the job. Now, the people…