The customer isn't always right. At least according to Lufthansa's viral complaint clapback.

Fecha de publicación: 26 de septiembre de 2026, 10:26

Lufthansa apologized to a customer on X after sarcastically responding to their complaint. Joan Valls/Urbanandsport/NurPhoto via Getty Images Lufthansa's sarcastic reply to a customer got more than 15 million views before it apologized. While other airlines mock passengers to boost PR, that doesn't…